Frequently Asked Questions
What is the difference between the various solar kits offered?+
Each kit differs in its power output, number of panels, battery capacity and what it can power — from an entry-level kit for lighting and a fan, to powerful kits capable of running air conditioners, refrigerators and washing machines. Check the Our Kits page to compare their specifications, or contact us to be guided toward the right choice.
How long does it take to install a solar kit?+
The duration depends on the size of the kit and the site setup, but most residential installations are completed within one to a few days. Contact us for an accurate estimate based on your project.
What is the warranty on the lithium batteries?+
The lithium batteries used by JP Solaire have a lifespan of more than 10 years. Precise warranty terms will be communicated to you when you receive your quote.
Does a solar system need regular maintenance?+
Modern solar systems, especially with lithium batteries, require very little maintenance. Periodic visual inspection of panels and connections is recommended to ensure optimal performance over time.
Do you deliver outside of Douala?+
Yes, JP Solaire operates throughout Cameroon and Africa. Contact us to find out about delivery and installation options for your location.
What is the delivery time after ordering?+
The timeframe varies depending on the kit chosen and your location. We provide you with a precise delivery time as soon as your order is confirmed.
Can I pay in installments?+
Contact our team to discuss the payment options available for your project.
Why choose Felicity Solar over another brand?+
Felicity Solar is an internationally recognized manufacturer for the reliability and performance of its solar equipment. As an official distributor, JP Solaire guarantees the authenticity of the products and quality technical support.
Does JP Solaire also sell wholesale?+
Yes, JP Solaire sells both wholesale and retail, and serves individuals as well as technicians, engineers and resellers.
What should I do in case of a breakdown or issue with my solar system?+
Contact our team by phone or WhatsApp as soon as possible. We will help you diagnose the issue and intervene if necessary.